Customer Services Overview

The NSC Navigator customer support team stands ready to help you accelerate your Journey to Safety Excellence.  Your NSC Navigator support team is committed to your complete satisfaction through excellent service, innovative problem solving and affordable resources. We’re there every step of the way to help you evolve your safety management system to meet your organization’s unique needs.

Because no two organizations are identical, you can tailor your NSC Navigator system to your specific needs – a critical step in your long term success, engaging all of your employees in supporting your safety initiatives. Starting with best in class solutions, learning about enhancements from your safety peers, and adjusting to changing global, federal, state and local regulatory demands, the ability to mature and scale NSC Navigator is why we provide five major classes of customer support:

• NSC Navigator Team Support – A support team to help answer your questions and schedule resources
• NSC Navigator Coach – A private coach to help you and your team use NSC Navigator
• NSC Navigator Assistant – An assistant to help you with different tasks to keep your system up to date.
• NSC Navigator Project Manager – World class support for enterprise project deployments
• NSC Navigator Tailoring Services – Build your custom solution

These services empower you to tailor your system using NSC Navigator dynamic technology, powered by ICertainty’s patented IC360 platform, and give you access to NSC Navigator-certified consultants and developers who can rapidly and affordably create any custom reports, web and mobile forms, workflows, alerts or notifications you desire.

The NSC Navigator Support Team provides:

• Weekly webinars for beginner, intermediate and advanced users on diverse topics related to tailoring your NSC Navigator system, including how to transfer your data from spreadsheets to NSC Navigator, how to add fields, how to update web forms, how to build web reports using filtered lists, graphs, charts and geographic maps, and how to modify alert settings
• Unlimited access to the NSC Navigator training library of online videos and print material
• Ability to request new forms formatted for web, mobile or Excel, Word or PDF, and advanced web reports with any kind of analytics you require, printable in PowerPoint, Word, Excel or PDF
• Monday – Friday 8am to 8pm, Saturday 9am to 1pm access to private coaching (all times Eastern)
• Access to NSC Navigator-certified consultants and experts in transferring data from existing systems, developers who can integrate data exchanges with existing systems, document experts in file and paper-based system transfers, and document validation experts who support transfers from paper and share drive systems to NSC Navigator